Terms and Conditions for Online Booking

Thank you for choosing Flex Pilates. We're thrilled to have you as part of our Pilates community. Before you proceed with booking your sessions, please take a moment to review our terms and conditions.

1. Booking Process:

   - All bookings can be made online through our website.

   - Please contact us before making an online booking so we can discuss your needs and tailor our offerings accordingly.

   - Bulk bookings will only be accepted once you have attended at least one lesson in person.

   - To secure your session, full payment is required at the time of booking.

2. Cancellations and Refunds:

   - Cancellations made at least 48 hours before the scheduled session will be eligible for a full refund but will be charged a 4% administration fee to cover our costs (payment provider & additional administration).

   - Cancellations made within 48 hours of the scheduled session are non-refundable.

   - No-shows will not be eligible for refunds. 

3. Changes by the Owner:

   - In the event that a scheduled session needs to be cancelled or rescheduled by Flex Pilates every effort will be made to provide notice in advance.

   - We reserve the right to substitute an instructor if the originally scheduled instructor is unavailable due to unforeseen circumstances.

4. Participant Responsibility:

   - Participants are responsible for arriving on time for their scheduled sessions. If you arrive late, your session will still finish on the original scheduled time due to diary constraints. We will of-course try our utmost to extend your lesson if possible!

   - Participants should inform us of any health concerns or injuries before the session.

   - It is the participant's responsibility to inform the instructor of any discomfort or pain experienced during the session.

5. Liability:

   - Flex Pilates is not liable for any injuries or damages that may occur during or as a result of participating in our Pilates sessions.

   - Participants are encouraged to consult with a healthcare professional before starting any new exercise program.

6. Changes to Terms and Conditions:

   - Flex Pilates reserves the right to update these terms and conditions at any time. It is the responsibility of the participant to check for updates.

By proceeding with your booking, you agree to abide by these terms and conditions. If you have any questions or concerns, please contact us at hello@flexpilates.uk

Thank you for choosing Flex Pilates for your Pilates journey!